Thor Biafore
Moby ID: 16658
Biography edit · view history
With over 14 years of Gaming Industry Customer Service Leadership Experience and with titles such as Blizzard Entertainments World of WarCraft, Trion World Networks Rifts and now BioWare's Star Wars the Old Republic under his belt. Taking the years of experience which very few people on the planet have, Thor utilized that experience to help hand-selected and developed the full staff, executing on the plan to deliver the customer service model and the full Customer Service offering and Support Services which includes Learning and Development, Knowledge Base, Policies and Procedures, Tool Design, Training, Workforce Management, Quality Control, CSAT Management, Operational Improvement, Project Management and Risk Prevention which comprises of Internal and External Fraud, Terms of Services Enforcement and worldwide Global Coordination.
With his many years of experience, Thor was essential and helped lead the charge in the development and delivery from scratch the entire customer services strategy and model. He built the concepts, the tools, the team, and the policies and processes to produce a world-class customer service delivery operation of over 1500 personnel worldwide. He developed and delivered a Customer Services model that predicted the forthcoming support requirements for the Game Product. Thor worked closely with the developers to help prevent common mistakes in the MMO industry and prepare the game for a World Class product and help the company to think more like a Live Service. Thor moved to Ireland the location of their Customer Service Center of Excellence. All of which he created from concept to operational reality.
In addition to our Center of Excellence site in Ireland, he was heavily involved and help manage the full RFP selection and contract process which resulted in the partnership with 2 of the world's leading BPO's and 4 additional global sites.
Credited on 17 games
Displaying most recent · View all
NBA 2K22: Arcade Edition (2021, iPad) | Sr. Director, Customer Service |
NBA 2K22 (2021, PlayStation 5) | Sr. Director, Customer Service |
Stranger Things 3: The Game (2020, Windows Apps) | Director, Customer Support |
Jim Henson's The Dark Crystal: Age of Resistance - Tactics (2020, PlayStation 4) | Director, Customer Support |
Star Wars: The Old Republic - Rise of the Hutt Cartel (2013, Windows) | Live Producer |
Star Wars: The Old Republic (2011, Windows) | Deputy Director of Customer Services |
World of Warcraft: Wrath of the Lich King (2008, Windows) | Global Customer Service Director |
World of Warcraft: The Burning Crusade (2007, Macintosh) | Director of Global Customer Service |
World of Warcraft (2004, Windows) | Technical Support Manager |
Warcraft III: The Frozen Throne (2003, Windows) | Technical Support Manager |
WarCraft III: Reign of Chaos (Collector's Edition) (2002, Macintosh) | Technical Support Manager |
WarCraft III: Reign of Chaos (2002, Macintosh) | Technical Support Manager |
Diablo II: Lord of Destruction (2001, Windows) | Technical Support Manager |
Diablo II (2000, Macintosh) | Technical Support |
Diablo II (Collector's Edition) (2000, Windows) | Technical Support |
StarCraft: Brood War (1999, Macintosh) | Technical Support |
WarCraft II: Battle Chest (1999, Macintosh) | Technical Support |
[ full credits ]
Frequent Collaborators
People- 11 games with Michael Morhaime
- 11 games with Hung Nguyen
- 11 games with Neal Hubbard
- 11 games with Isaac Matarasso
- 11 games with Geoff Fraizer
- 11 games with Mark Moser
- 11 games with David Nguyen
- 11 games with Adrian Luff
- 11 games with Paul W. Sams
- 11 games with Justin Parker
Companies
- 11 games with Blizzard Entertainment Inc.
- 7 games with Vivendi Games (UK) Limited
- 7 games with Activision Blizzard...
- 5 games with SoftClub
- 5 games with Cenega Czech s.r.o.
- 5 games with Activision Blizzard France SAS
- 5 games with CDP Sp. z o.o.
- 5 games with Leader S.p.a.
- 4 games with Epic Games Tools LLC
- 4 games with NBG EDV Handels- und Verlags GmbH
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